Housing Benefit and Council Tax Support

If you're on a low income you may be entitled to claim Housing Benefit or Council Tax Support.

Universal Credit replaces housing and other benefits. You'll need to apply for Universal Credit instead of Housing Benefit, if you're of working age and are looking for financial help for your rent. If you fall into a group that needs to claim housing costs through Universal Credit, you can apply for Universal Credit on GOV.UK. You'll need to make a separate claim to us for Council Tax Support.

Housing Benefit can pay for all or part of your rent. The amount you will get will depend on your income and personal circumstances.

Council Tax Support (also known as Council Tax Benefit) is a reduction in your Council Tax bill, based on your income and personal circumstances.

Housing Benefit and Council Tax Support will normally be awarded from the Monday following the date we receive your completed application form.

Benefit support eligibility

Whether you are entitled to Council Tax Support depends on:

  • our local Council Tax Support scheme
  • who is in your household
  • your circumstances
  • your income and capital.

Please use the online Council Tax Support calculator to see if you could be entitled to Council Tax Support. 

Claim benefit support

You can make a claim for Housing Benefit or Council Tax Support online.

We aim to process your claim as quickly as possible. Our target is to clear claims within 15 days. The quicker you provide all the information we need, the quicker you'll receive your money. 

To find out if you are entitled to any other benefits please use the South Holland benefits calculator. If you need more information or have any questions about benefit claims, please contact us.

Please note our Icon for pdf data collection notice [247.5KB], as this details our policy on electronic data collection in relation to Housing Benefit and Council Tax Support claims.

Backdating benefit support claims

If there's good reason which has stopped or delayed you applying for Housing Benefit or Council Tax Support, you can ask for your application to be backdated.

  • For working age customers (under the qualifying age for State Pension):
    We can backdate your claim for up to one month before the date of your backdate request. You must have good reasons for not claiming sooner. The good reasons must last throughout the whole period that you are asking your application to be backdated for.
  • For Pension Age customers (those who have reached the qualifying age for State Pension):
    We can sometimes start your claim for up to three months before the date we received your application. You don't have to request this and don't have to give us reasons.

View your benefit claim online

You can login to your eCitizen account to see:

  • the amount of benefit you're getting
  • how we've worked this out
  • when your next payment will be made
  • the dates and amounts of payments already made
  • letters we've sent you
  • overpayments that have been billed to you.


Discretionary Housing Payments

Discretionary Housing Payments (DHPs) are extra payments of Housing Benefit. If your Housing Benefit is less than the full amount of rent that you pay, you may be eligible to claim a DHP. Icon for pdf View our Discretionary Housing Payment Policy for 2020/21 [246.02KB].

To apply for a DHP, please print and complete a Icon for pdf Discretionary Housing Payment application form [194.52KB] and return the form to the address below. Alternatively, please contact us to request a form be posted out to you. 

  • Benefits Services, South Holland District Council, PO Box 8, Spalding, Lincolnshire, PE11 2XQ

This authority is under a duty to protect the public funds it administers, and to this end may use the information you provide for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. View our National Fraud Initiative web page