Housing benefit advice for landlords

As a landlord, your tenants could get housing benefit if you charge them rent and they are on a low income. Housing benefit can pay for all, or part, of their rent. The amount of housing benefit they receive will depend on their income and circumstances.

Universal Credit will replace Housing Benefit for some people. You may need to check what benefits your tenant is in receipt of.

About tenants housing benefit

For private tenants, the maximum housing benefit payable is normally calculated using the Local Housing Allowance (LHA) rate for the area and the number of bedrooms your tenant needs. Find out about Local Housing Allowance rates.

Tenants claiming housing benefit

Tenants can claim benefit in one of the following ways:

  • tenants can claim housing benefit online
  • if your tenant is claiming Universal Credit they should claim housing costs via the Department for Work and Pensions.

Discretionary housing payments

Discretionary housing payments (DHPs) are extra payments of housing benefit. If a tenant's housing benefit is less than the full amount of rent, they may be eligible to claim a DHP. Tenants can download a form to Icon for pdf Request a DHP [189.74KB].

Direct payments to landlords

Housing benefit will almost always be paid to the tenant. It's the tenants responsibility to pay rent to you, their landlord. Payment may be made directly to you if we decide that the tenant:

  • is likely to have difficulty managing their money
  • is unlikely to pay their rent.

We can also make a direct payment of benefit to you if we consider that paying directly to you, the landlord, will assist the tenant in securing or retaining the property. If this is the case, please call us on 01362 656870.

Tenant arrears

If your tenant owes rent for eight weeks or more, we can pay housing benefit directly to the landlord. Please contact us on 01362 656870 to request a a direct payment form.

Tenant change of circumstances

You should tell us immediately in writing if any of your tenant's circumstances change, such as if:

  • they change address
  • their rent changes
  • the number of people in the household change
  • their income changes.

If you need to contact us please call us on 01362 656870.