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Damp and mould

Many of our tenants report problems of damp and mould within their properties. Damp and mould can be avoided by ensuring your property is well ventilated when showering, bathing or carrying out any other activity that causes excessive water vapour, such as using a tumble dryer. For the vast majority of cases, damp and mould problems are caused by living conditions, rather than a leak or fault within the property, which is known as condensation.

When reporting a damp issue to us, we will ask you to send photographs before arranging an appointment to inspect the property. To ensure you are not charged for any visits we attend in relation to damp and mould please:

  • don't block any vents or disable any extractor fans and ensure extractor fans are running during and for a short time after
  • clean down and dry windows and window sills after showering/bathing.

Reduce condensation

Condensation can happen when there isn't enough air flowing in areas of the home and can be worse in colder weather. The moisture from condensation can cause patches of mould around windows or can leave stain marks on walls and ceilings. To reduce condensation in your home, you could:

  • damp air can generally be reduced by opening windows where condensation may be occurring, such as bathroom, kitchen or utility areas
  • use extractor fans in bathrooms or kitchens, if you have them
  • if possible, hang clothes outside to dry
  • tumble dryers should be vented to the outside to remove all the additional hot air caused, or use a condenser tumble dryer which drains most of the moisture into a removable bottle
  • ensure air bricks or window vents are clear and open
  • ensure your home is evenly heated, to prevent certain rooms becoming too cold and causing condensation
  • ensure air can circulate freely around the home, including around larger pieces of furniture.

Removing mould

Mould happens due to excess condensation. If you spot any mould in your home, you should try to treat the problem yourself before reporting it to us. To treat mould, you could:

  • mix water and vinegar to remove light mould stains
  • use a fungicidal wash to wipe all affected windows and walls to kill and remove mould
  • dry clean any clothes affected with mildew
  • shampoo carpets affected with mildew.

After treating any mould issues, you might want to redecorate using a fungicidal paint to help prevent recurring mould. You can avoid severe mould growth by managing things that cause damp and condensation.