Toggle menu

Repairs responsibility

Tenant's property maintenance responsibility

We expect you to treat your home with care, report any defects or needs for repair to us as quickly as possible and to provide access to the property to allow us to carry our repairs and other essential works.

Even if no defects or repairs are reported to us, we will require access to the property to carry out home surveys, gas safety inspections and roof inspections for example.

The table below details what tenant's are responsible for, to ensure their property is well maintained and in good repair.

Please be aware that we will charge for repairs that are not deemed to be reasonable wear and tear. View more information about repairs charges

Repairs and maintenance responsibility for tenant's
Inside the homeOutside the home
Door keys, including replacement, lost or additional door keysGardens, boundary fencing and gates
Gaining entry after loss of keys 
Changing locks (unless the tenant is 'at risk' or vulnerable) 
Carpet stripsNon-communal washing lines and posts
Floor types or coverings such as laminate, carpets and non-standard vinyl flooringDustbins and household rubbish
Supply of gas and/or electric and their metersGarden sheds or buildings erected by tenants
Cleaning gas warm air filters (if accessible)Pest infestation and pest control
Disconnection and reconnection of cookersAny deliberate damage is the responsibility of the tenant and is chargeable
Light bulbs 
Shower head, shower hose, sink plugs, toilet seats and chains 
Bleeding radiators 
Pest infestation and pest control 
Any deliberate damage is the responsibility of the tenant and rechargeable 


Council property maintenance responsibility

Along with our responsibility to certain aspects of your home, we also carry out property modernisations works to keep the home to modern-day standards. This includes electrical and central heating installations, as well as kitchen and bathroom upgrades which are generally carried out every 25 years. Contact us to find out when an upgrade is due to your home.

Repairs timescales

We aim to respond to repairs within the following timescales;

  • Emergencies - within 8 hours
  • Routine - within 20 days.
Repairs and maintenance responsibility for the council
Inside the homeOutside the home
Communal internal areas such as lifts, stairways, halls, entrances and their intercom/phones, laundry areas, stairway lights and TV aerialsRoof structure, covering, chimney, guttering, rainwater pipes and clips, fascia, soffit and bargeboards
Door entry systemsExternal walls and rendering
Gaining entry after loss of keys in designed elderly accommodationWindow frames and external sills
Internal doors, including frames, handles, hinges, locks, jambs and thresholdsGlazing, window catches, vents and handles
Internal walls, ceilings, plastering and plaster air vents (but not painting and decorating)External doors, frames and other boards, such as weatherboards
Skirting boards, main building structure flooring and council standard vinyl floor tilesRepairing of faulty external door locks and Hinges
Staircase, banisters and handrailsDoor numbers, letter plates and letter boxes
Bath panels, wooden airing cupboard panels, door frames and bathroom shelvingDrains, gully surrounds and grids, vent and soil pipes
Internal pipework boxingDrain blockage (if pipework not faulty)
Kitchen cupboards, catches and handles - please note that cupboards that can't be repaired may be replaced with a different styleCommunal gardens and open areas, including washing lines and posts
Kitchen cupboard drawers and handlesPaths, steps and other ways of access, if owned by South Holland District Council
Kitchen worktopsGarages and outbuildings
Electrical wiring, sockets, light fittings and the consumer unitFence panels within 1 metre of the public highway (footpath or road)
Wired-in smoke alarms and extractor fansGas pipework
Electric storage heaters and immersion heatersDraught-proofing to external doors, if fitted by South Holland District Council
Light bulbs - strip fluorescent kitchen lights and sealed bathroom lights 
Water service pipes, overflow pipes and water tanks 
Shower trays, taps and stop taps 
Electric shower units, if fitted by South Holland District Council 
Toilet flushing systems, bath, hand basin and toilet, seals to bath and sink unit 
Toilet seats in designated elderly accommodation 
Gas pipework and gas warm air vents 
Gas fires, if fitted by South Holland District Council 
Radiators, valve, time clocks and thermostats 
Extra door and window locks, security chains and spyholes - only if fitted by South Holland District Council 
Separate hot-water cylinder jackets