Assisted Refuse Collections (Point of Storage)

Assisted collection is a service we offer if there is no one in your property who is physically able to move your household waste or recycling sacks to the boundary of your property. Each case is assessed individually and you will need to complete an application form and submit it to Environmental Services.

You can contact Customer Services to request an application form using the Council Contact us 

The form needs to be completed as fully as possible and signed. Please explain the reasons why you are unable to move your refuse and/or recycling sack to the boundary of your property.

Each case is assessed on an individual basis and we will let you know if your application has been approved within two weeks. If approved, we will then give you details of when your point of storage collections will start.

We will then collect from a point which is outside of your property, for example outside a front door or porch; outside the back door or near the garage.

You need to have your waste or recycling at your agreed point of storage by 6:00 am on your day of collection.


Have you considered signing up with your water company who may be able to offer you similar support  services?

Anglian Water  supplies water and water recycling services to more than six million homes and business in the east of England. We understand that from time to time some of our customers will need extra care and that's just what our priority service offers.

Register and we can give extra help with...

•        water when the supply is interrupted

•        special tariffs

•        alternative ways of getting information

•        reassurance against bogus callers

Applying is easy, you can Apply Online