Missed collection reporting

Report a missed collection

You can report a missed refuse, recycling, bulky or garden waste collection to us. Before you report a missed collection, please check your scheduled collection days and read the guidance detailed on this page. If you have followed the guidance correctly regarding presenting your waste for collection and it has not been collected by 4pm on the scheduled day of collection, please use our online report a missed waste collection.

Missed refuse collection

Your refuse (in black bags), or any garden waste (in purple plastic sacks, purchased from the council, where applicable) should be put out at your property's curtilage by 6am on the correct day for it to be collected.

If your black bags and/or purple plastic sacks were not put out on time, or left in the wrong place, you will need to take it back in and then put it out for collection on your next scheduled refuse day in the correct place.

We will not collect any black bags containing garden waste. Please remove any garden waste from black bags before leaving them out for collection. Only refuse in black bags will be collected.

Missed recycling collection

Your recycling (in green or any other bags, but not black bags) should be put out at your property's curtilage by 6am on the correct day for it to be collected.

If it was not put out on time, or was left in the wrong place, or contained the wrong materials, or was put out in black bags, you will need to take it back in, make sure it is in the correct container*, and then put it out for collection on your next scheduled recycling day in the correct place.

* Correct containers for recycling: green recycling sack, any other clear coloured sack (except black), suitably sized recyclable container (which will not be returned), cardboard box or carrier bag.

Missed garden waste collection

If you have purchased purple sacks for garden waste collection, please see the refuse section above.

If you are subscribed to the garden waste collection scheme (brown bins or paper sacks), your bin(s) or paper sacks should be put out at your property's curtilage by 7am on the correct day for them to be collected.

If your bin(s) or paper sacks were not put out on time, or left in the wrong place, or contained the wrong materials, you will need to take them back in and then put them out for collection on your next scheduled garden waste collection day in the correct place.

Missed bulky waste collection

Your bulky waste should be put out at your property's curtilage by 6am on the day you were advised (on booking) that it would be collected.