Proactive Consumer Regulation (Inspection)
All social landlords with more than 1000 homes are subject to regular inspections by the Regulator of Social Housing, who will be seeking assurance that the outcomes of the Consumer Standards are being delivered. On Monday 3 February 2025, South Holland District Council was notified that a programmed inspection would take place between April and June 2025.
The Regulator has published their findings (Regulatory judgement) on 30th July 2025 and can be found on the GOV.UK website South Holland District Councils - Regulatory Judgement
Being a landlord is both a privilege and a responsibility. We take these responsibilities seriously. The Council is satisfied with the C2 consumer standards grading but recognise there is room for further improvement and is committed to working with the regulator to achieve a C1 grading as soon as possible.
Frequently Asked Questions
- Why has the Regulator made a judgement about South Holland District Council?
The Regulator of Social Housing is responsible for ensuring good quality social housing standards. As a social landlord, South Holland District Council is expected to meet these standards and the Regulator has powers to investigate and hold us to account. South Holland District Council has been inspected as part of a programme of inspections that the Regulator carries out on a 4 year programme. For more information see Regulatory standards for landlords - GOV.UK
- What is a consumer standard grading?
The Consumer Standards set by the Regulator of Social Housing (RSH) in England are a set of rules that all social landlords—such as local councils—must follow to ensure tenants live in safe, well-maintained homes and receive high-quality services. These standards were updated and strengthened in April 2024 under the Social Housing (Regulation) Act 2023. For more information see Regulatory standards for landlords - GOV.UK
- What does a C2 grading mean to me?
A C2 rating is the second highest available grading. From the evidence and assurance gained during the inspection, the Regulator concluded that there are some weaknesses in the Council delivering the outcomes of the consumer standards and improvement is needed, specifically in relation to outcomes in the Transparency, Influence and Accountability standard.
- What is SHDC doing to improve?
An action plan will be produced and shared with tenants in due course. Our focus is on involving tenants to shape and improve services through our new tenant forum.
- Will the grading affect my tenancy or rent?
No. This judgement does not affect your tenancy or rent. It's about improving the quality of services you receive as a tenant.
- How can I get involved or give feedback?
Our tenant engagement page sets out the many ways tenants can get involved in shaping and improving landlord services. Your feedback can be given in a variety of ways and is viewed positively, helping us to continuously improve the services we provide.