What is the Community Trigger? The Community Trigger is a process where-by members of the community can request a review of the response to their complaints of anti-social behaviour.
It brings agencies such as the Police, Local Council and Housing Provider together to review the investigation of your case and ensure that an appropriate response has been provided.
The Community Trigger does not replace organisations' own complaints procedure, or your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission, if you are unhappy about the service received from an individual officer or agency.
Who can apply?
The Community Trigger can be used by anyone - individuals, businesses or community groups - if one of the following criteria is met:
If you, as an individual, have reported the same problem 3 or more times in the past 6 months to the Council, Police or Housing Provider
Different individuals have made reports about the same problem 3 or more times in the past 6 months to the Council, Police or Housing Provider.
If you do not meet these criteria the decision may still be made to carry out a review based on factors such as:
- The persistence of the anti-social behaviour
- The harm or potential harm caused by the anti-social behaviour
- The adequacy of the response from agencies
What can I expect?
Once you have made a request for a Community Trigger, South Holland District Council will ask the agencies involved to provide details of your complaints and the actions taken.
Your request will then be scheduled for discussion at the next Anti-Social Behaviour Risk Assessment Conference (a monthly multi-agency meeting).
You will be sent a letter acknowledging receipt of your request and the date of this meeting.
At the meeting partner agencies will carry out an initial assessment to consider if the criteria has been met and the actions that are needed.
If your request does not meet the criteria a review will not be carried out and you will be informed by letter of this outcome.
If your request does meet the criteria the group will undertake a review on how partners have responded and make recommendations on how the problem can be resolved.
A response will be sent to you by the council, explaining the outcome of your review.
If you are unhappy with the way your application was dealt with or the way the review was carried out, you can contact the Chair of your Local Community Safety Partnership for an evaluation of your case to ensure the correct procedures have been followed.
How do I make a request?
There are a number of ways to request a Community Trigger.
You can either:
Submit a request using our Community Trigger Review form.
Print and complete theand post it directly to South Holland District Council, Community Development Team, Council Offices, Priory Road, Spalding. PE11 2XE
Contact South Holland District using the Contact Us form.