Feedback Objectives

​​​​​​​Feedback Objectives

  • Provide an effective means for customers/service users and their representatives to complain if they are dissatisfied with the service they receive
  • Ensure complaints are dealt with in a courteous and efficient manner and are resolved without avoidable delay
  • Provide customer service users with a formal method of challenging decisions we have made
  • Obtain information about the public's perceptions about our services, to inform future policy and service planning
  • Maintain records of complaints made so that regular reviews can be produced for internal monitoring and public accountability