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South Holland constantly aims for excellent standards when dealing with all customers. If our service fails to reach this high level we want to put things right as quickly as possible.

Your views, whether critical or complimentary, play an important part in helping us to improve our services. Customer comments, good or bad, are treated with equal weight and are responded to promptly.

We encourage all issues and complaints to be raised directly with the relevant service area via our service issue form, as this will ensure your issue/complaint goes directly to the service and can be resolved as quickly and as efficiently as possible.

Alternatively, if you wish to report such things as missed bins, anti-social behaviour, fly tipping or abandoned vehicles, please visit our report online page.

If you have raised an issue with a service before and do not feel that this has been adequately dealt with then you may wish to submit a Formal Complaint to the Council.
If you are a council tenant you may wish to complain about a matter specifically related to your tenancy. You can do this in any of the ways described above.
The views of our residents, service users and customers are important to us, If we do something really well, if something goes wrong and if there is something you want us to look in to or consider, we want to know.