The views of our residents, service users and customers are important to us, If we do something really well, we want to know; if something goes wrong, we want to know; and if there is something you want us to look in to, or consider, we want to know!
South Holland District Council is committed to high standards of customer care, service delivery and performance. If we do well, it is always good to know this, but if we fail to do this we want to know about it so that we can deal with the specific problem, take steps to avoid it happening again and improve our services.
The Council's customer feedback procedure provides the framework and processes for us to investigate, monitor and record everything you want us to know. The procedure covers three distinct areas:
- Feedback and Suggestions
It provides an opportunity for local people to give the Council their views and opinions. A way of learning and improving our services by understanding what matters to people, and if something has gone wrong, it is our chance to try and put things right whenever possible and learn from it. For more information, please see our Feedback FAQs.