Feedback and Complaints
Customer Feedback
We would like to hear from you. Listening to our customers is at the heart of what we do. Please tell us if you have any ideas or suggestions on how we can improve our service.
We will analyse the information provided by our customers to help us improve our policies, procedures, and performance.
How Do I Give You My Views?
- Online: Fill out our online feedback form.
- Email: Send an email to feedback@sholland.gov.uk
- Mail: Write to The Feedback Team, South Holland District Council Offices, Priory Road, Spalding PE11 2XE
- In Person: Speak to one of our customer service advisors at the above address during working hours.
- Phone: Call us at 01775 761161.
We encourage all issues and complaints to be raised directly with the relevant service area via our service issue form, as this will ensure your issue/complaint goes directly to the service and can be resolved as quickly and as efficiently as possible.
Alternatively, if you wish to report such things as missed bins, anti-social behaviour, fly tipping or abandoned vehicles, please visit our report online page.
If you have raised an issue with a service before and do not feel that this has been adequately dealt with then you may wish to submit a Complaint to the Council.
If you are a council tenant you may wish to complain about a matter specifically related to your tenancy.
The views of our residents, service users and customers are important to us, If we do something really well, if something goes wrong and if there is something you want us to look in to or consider, we want to know.