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How to get involved

Ways of being involved

Following our work with TPAS and our tenants to develop a Tenant Engagement Strategy we are now pleased to announce that this strategy has been approved by Councillors.

Our Tenant Forum launch and recruitment is now live.

What does the tenants forum mean - The Tenants Forum is your opportunity to help shape the services we provide and make a difference in your home and community. This Forum is a hub for all our tenant engagement activities—a place where your voice matters, and you can participate in ways that suit you best.

What do I have to do - The forum will offer lots of different opportunities for you to engage with us to get your voice heard, and help us shape our services by listening and working with you. The engagement opportunities will give everyone a chance to get involved in what interests them and in a way that suits them best, from attending meetings or sending in their views via email, post, on-line or by reviewing our literature at home. We will work with you to make it as easy as possible to get involved with us and provide transport and support where required to help everyone who is interested the chance to have their voice heard.

What engagement opportunities are there - Join the Forum to stay connected and updated on landlord services and related developments, in the way you want, then select from a variety of engagement options tailored to your interests and availability:

  • Surveys and Feedback: Open to all tenants to participate, share your views on services through surveys in the comfort of your own home.
  • Quality Checkers: Participate in estate inspections, mystery shopping, and communal area checks to ensure standards are
  • met. You can attend in person or send in comments on hotspots in your community.
  • Communication Corner: Help us improve how we communicate with you, by reviewing our correspondence and offering feedback, from the comfort of your armchair. All correspondence will then receive the "Tenants Seal of approval."
  • Creative Contributions: Assist in producing and editing our tenant Annual Report and re-design of our tenant web page.
  • Focus Groups: Join groups dedicated to specific services and help shape service change and improvement - Property Focus Group, Sheltered Housing Focus Group, Tenancy Focus Group, Complaints and Performance Focus Group.

Interested? Want to know more?

To help launch the forum we are holding 5 events throughout the District which are open for all to attend to come and find out more. We will be providing information on how the forum will run and what the other involvement opportunities are. We will also be looking for your views on other areas of work at the events.

The Forum launch events will be held at:

  • Tuesday 8th July / 10am to 12pm at Royal British Legion, Long Sutton
  • Wednesday 9th July / 6pm to 7.30pm at St Norberts Church Hall, Spalding
  • Thursday 10th July / 1pm to 3pm at The Holbeach Hub, Holbeach
  • Tuesday 15th July / 10.30am to 12.30pm at Tonic Health, Spalding
  • Wednesday 16th July / 6.15pm to 7.30pm - Online Information Session

To book onto the events please follow the link below, and go to Tenant Forum Meetings, and book for your preferred location.

Tenant events - South Holland District Council

We will also be holding the first of our Property Focus Group meetings at the tenant forum launch, which will be concentrating on the changes to our Aids and Adaptations service we are proposing - so if you wish to get involved in this work and give your views the locations and times are:

  • Tuesday 8th July - 12.30pm to 1.30pm at Royal British Legion, Long Sutton
  • Thursday 10th July - 3.15pm to 4.15pm at Holbeach Hub, Holbeach
  • Tuesday 15th July - 12.45pm to 1.45pm at Tonic Health Spalding
  • Wednesday 16th July - 5.00pm to 6.00pm - online

Just email get-involved@sholland.gov.uk to confirm you will be staying after the launch event to take part in this Property Focus Group, or decide to stay on the day if this will be of interest to you.

TPAS

We are working with TPAS, an external organisation, to understand views on how we can improve and provide a better experience for you in the future. Thank you to everyone who took the time to complete our recent tenant survey we received an impressive 482 responses! You can find a summary of the results here (Reengineering Tenant Engagement Survey results - August 24 (PDF, 2 MB)) Your input will guide the improvements we make to better serve our community.

We want to make participation easy and not create obstacles. We want you to be involved at times that suit you, therefore we are in the process of developing more involvement opportunities. 

There are a variety of ways that you can get involved to change the Housing Service and make it better.

You can become involved by:

·        Reading the letters we write to you

·        Reading the annual report that is circulated with tenants

·        Visiting our website www.sholland.gov.uk

·        Looking at our Facebook page by searching for South Holland District Council on your Facebook page

·        Emailing your comments and ideas to us at get-involved@sholland.gov.uk

·        Making a suggestion

·        Completing questionnaires and consultations via traditional methods and online

·        Attending events (such as sheltered housing focus groups or estate inspections)

·        Attending public meetings (Getting involved - South Holland District Council)

·        Registering to join our tenant forum by emailing get-involved@sholland.gov.uk 

Or simply telling us what you think.

As we continue to develop our menu of involvement opportunities we would like to invite all tenants to become involved. If you would like to put your name forward to be the first to hear about future opportunities to get involved please email get-involved@sholland.gov.uk or call the Housing Transformation team on 01775761161

Tenant Census - Spring/Summer 2023

The census is now complete.  We would like to thank tenants for their support with completing this vital piece of work.

We are pleased to say that we received 2607 responses, which equates to 70% of our households.  This piece of work will help us to update our records and make sure we are providing the right services to tenants and that your needs are properly met. A summary of the responses can be found here.

Our prize draw has been completed and the winning households have been contacted. 

Right to Manage

The Right to Manage offers tenants the option to form a Tenant Management Organisation (TMO) which allows tenants to take over responsibility for managing housing services, such as repairs, caretaking, and rent collection from their landlord.  As part of a TMO the members are unpaid volunteers who want to improve the quality of people's lives by taking on more responsibility for local services.  Further information about the Right to Manage is provided in the government guidance - Right to Manage guidance.