Online accounts

My Account

Login to My Account. Your username is the username you created to register for My Account.

Forgotten your My Account password? You can reset your My Account password online.

Your personal My Account allows you to:

  • view your next sack/bin collection dates
  • see who your local district councillor(s) are
  • see any flood warnings in your area
  • update your contact details
  • complete some of our online services quicker, by automatically completing your personal details for you.

If you need to update your email address, or can't remember your username, please contact us on 01775 761161 or submit an online general enquiry.

Tenants Portal

Find out how to register for a Tenants Portal account or if you already have an account, please login to your Tenants Portal.

Your username will be the email address you used to register for an account. If you have a Tenants Portal account but you're unsure of your username, please email us hadmin@sholland.gov.uk.

If you've forgotten your Tenants Portal password, you can reset your Tenants Portal password online.

Using your Tenants Portal account, you can:

  • view your tenancy details
  • view tenancy records, such as your rent statements
  • set up a direct debit
  • update your contact details
  • upload documents
  • apply for council housing.

If you need to update your email address, please email hadmin@sholland.gov.uk.

eCitizen Portal (Council Tax)

To access your Council Tax account, please login to the eCitizen Portal. Your username will be the email address you used when you registered for an account. If you are unsure, please contact us on 01775 761161 or info@sholland.gov.uk.

Forgotten your eCitizen Portal password? You can reset your eCitizen Portal password online.

If you don't have an online Council Tax account, you can register online for an eCitizen account.

Using your online Council Tax account, you can:

  • view your Council Tax account
  • check your Council Tax band
  • search Council Tax bands
  • set up a Direct Debit
  • reset your password
  • change your account security information.

Visit the Council Tax section on our website.

eCitizen Portal (Business Rates)

To access your Business Rates account, please login to the eCitizen Portal. Your username will be the email address you used when you registered for an account. If you are unsure, please contact us on 01775 761161 or info@sholland.gov.uk.

Forgotten your eCitizen Portal password? You can reset your eCitizen Portal password online.

If you don't have an online Business Rates account, you can register online for an eCitizen account.

Using your online Business Rates account, you can:

  • view your business rates account
  • search for a business rates rateable value
  • set up a Direct Debit
  • reset your password
  • change your account security information.

Visit the Business Rates section on our website.

eCitizen Portal (Housing Benefit and Council Tax Support)

To access your Housing Benefit and/or Council Tax Support account, please login to the eCitizen Portal. Your username will be the email address you used when you registered for an account. If you are unsure, please contact us on 01775 761161 or info@sholland.gov.uk

Forgotten your eCitizen Portal password? You can reset your eCitizen Portal password online.

If you don't have an online Housing Benefit and/or Council Tax Support account, you can register online for an eCitizen account.

Using your online Housing Benefit and/or Council Tax Support account, you can:

  • view your housing benefit details
  • view your council tax support details
  • view payment details
  • set up a Direct Debit
  • reset your password
  • change your account security information.

Visit the Housing Benefit and Council Tax Support section on our website.

eCitizen Portal (Landlord)

Landlords can use the eCitizen Portal to access to your personal landlord account, which allows you to view the details of your tenants claims online. Your username will be the email address you used when you registered for an account. If you are unsure, please contact us on 01775 761161 or info@sholland.gov.uk

Forgotten your eCitizen Portal password? You can reset your eCitizen Portal password online.

If you don't have an online Landlord account, you can register online for an eCitizen account.

Using your online Landlord account, you can:

  • check the current award for Housing Benefit for any of your tenants
  • view upcoming and previous payment details, including details of any Housing Benefit overpayments
  • receive notification of any changes to your tenants award and view them online.

Visit the Private Sector Housing section on our website.