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If we do something really well, we want to know; if something goes wrong, we want to know; and if there is something you want us to look in to, or consider, we want to know!

The Council's customer feedback procedure provides the framework and processes for us to investigate, monitor and record everything you want us to know. The procedure covers three distinct areas:

  • Compliments
  • Feedback and Suggestions
  • Complaints

It provides an opportunity for local people to give the Council their views and opinions. A way of learning and improving our services by understanding what matters to people, and if something has gone wrong, it is our chance to try and put things right whenever possible and learn from it.

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