Test and Trace support payment
Last updated 20 January 2021
Ensuring infected individuals and their close contacts isolate is one of our most powerful tools for controlling the spread of coronavirus. Self-isolating helps prevent your family, friends and community from catching the virus, as well as helping to protect the health and care system.
If you have been told by the NHS to self-isolate, either because you have tested positive for coronavirus COVID-19 or you have been in contact with someone who has tested positive, you may be entitled to some financial support during your self-isolation period.
Changes in the Law:
- From Monday 28 September 2020 people are required to self-isolate by law if they test positive for COVID-19 or are contacted by the NHS Test and Trace service
- If people fail to comply with these rules, they will face tougher penalties
- Fines for breaching the law will start at £1,000 and rise to £10,000.
Test and Trace support payment:
- The government introduced this new grant to support people in work on low incomes to self-isolate
- You may be able to claim a £500 lump sum payment if you cannot work from home and are required to self-isolate
- This payment aims to help make up for any lost income people may face due to having to stay at home.
Test and Trace support payment eligibility
To be eligible for the support payment, you must meet all of the following:
- you've been told to self-isolate by NHS Test and Trace because you've tested positive for coronavirus test or have recently been in close contact with someone who has tested positive
- comply with the notification from NHS Test and Trace to self-isolate
- you're employed or self-employed
- you're unable to work from home and will lose income as a result
- you're receiving Universal Credit, Working Tax Credit, Income-based Employment and Support Allowance, Income-based Job Seeker's Allowance, Income Support, Housing Benefit or Pension Credit.
If you meet the first four points of the above eligibility criteria but are not in receipt of benefits and will face financial hardship as a result of self-isolating, you can still apply. Your application will be considered by a local panel for a discretionary support payment.
You can claim the Test and Trace support payment more than once if you're told to self-isolate multiple times, as long as you meet the eligibility criteria and the periods of self-isolation do not overlap.
If you aren't eligible for Test and Trace Support but are facing financial difficulties as a result of loss of income due to self-isolation, please contact firstname.lastname@example.org.
Discretionary Test and Trace support payments
The Test and Trace discretionary support payment is for those who:
- are not currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit; and
- who are on a low income and will face financial hardship as a result of not being able to work whilst self-isolating.
Discretionary payments of £500 are available if you've been told to self-isolate on or after 28 September 2020 and if you meet the following eligibility criteria:
- you've been told to stay at home and self-isolate by NHS Test and Trace, either because you've tested positive for coronavirus or have recently been in close contact with someone who has tested positive
- you're employed or self-employed and are unable to work from home and will lose income as a result.
Apply for Test and Trace support payment
Eligible South Holland residents can apply online for the £500 Test and Trace support payment if you've been told to self-isolate on or after 28 September 2020. If eligible, you can submit a claim up to 28 days after the first date you are told to self-isolate.
Before applying, you will need:
- your 8 character NHS Test and Trace account ID (found on your notification from NHS Test and Trace, asking you to self-isolate)
- your National Insurance number
- your bank account details
- a copy of your latest bank account statement (issued within the last two months), which must show your proof of earnings
- if you're employed, you'll need:
- proof of your employment and earnings, such as payslips, your contract of employment or confirmation from your employer, and
- proof of reduction in earnings for your self-isolation period, for example; a letter from your employer
- if you're self-employed, you'll need:
- proof of self-employment, for example; your most recent set of account or self-assessment returns, and
- your most recent business bank account statements, dated within the last two months.
Applications can be made on behalf of someone else, however the £500 payment must be paid into a bank account in the name of the person in which the application is being made.
If you have any questions about the Test and Trace support payment, please read our frequently asked questions.
Find out more about the Government's new package to enforce and support self-isolation.
If you need any further support to stay at home safely, you can request help by calling Lincolnshire Coronavirus helpline on 01522 782189.