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Community Trigger

The ASB Case Review (also known as the Community Trigger) allows victims of persistent ASB to request a formal review of their case, where the local threshold is met.  The threshold in Lincolnshire is as follows:

An individual or community has reported the same problem three or more times in the past six months to the Council, Police or Registered Social Landlord (Housing Association), and the reports were made within one month of the alleged incident(s) occurring.

The following will also be considered when deciding if a case should be reviewed:

  • The persistence of the anti-social behaviour,
  • The harm or potential harm caused by the anti-social behaviour,
  • The adequacy of the response to anti-social behaviour.

The ASB Case Review brings agencies (such as the Police, local Council and housing providers) together to take a joined up, problem solving approach to try to find a solution to the ongoing ASB.

The ASB Case Review does not replace an agency's own complaints procedure.  You still have the right to complain to the Local Government Ombudsman or Independent Office for Police Conduct (IOPC) if you are unhappy about the service received from an individual officer or agency.

Who can use the ASB Case Review?

A victim of ASB, or another person acting on behalf of the victim (with his or her consent), such as a carer or family member, Member of Parliament, local councillor or other professional. 

The victim may be an individual, a business or a community group.

How do I request an ASB Case Review?

What can I expect?

Once you have made a request for an ASB Case Review the Local Authority will decide if the criteria has been met.  If your request meets the criteria, information will be requested from all agencies involved in the case.  It will be scheduled for discussion at the next Anti-Social Behaviour Risk Assessment Conference (ASBRAC), which is a monthly multi-agency meeting that deals with high-risk cases of ASB.  A review of the case will be carried out at the ASBRAC to identify how partners responded to your complaint/s and any further actions that can be taken to try to resolve the issues.  Additional agencies not involved in the case might be invited to the meeting, or asked to lead the review in order to ensure an independent view is taken.

You will be given the opportunity to provide a victim statement outlining the effect the ASB has had on you.  This will be provided to the agencies and considered as part of the review process.

You will be kept informed of your ASB Case Review at each stage of the process.