Toggle menu

Garden Waste Expansion FAQs

Q.  Why is the Garden Waste Collection Service Expanding?

A.The Service, which has been provided since 2016, has proven successful across the district with over 10,000 subscribers to the service.

In January 2022 approval was given by Full Council to introduce a 3rd Garden Waste Collection vehicle to allow capacity for an additional 5,000 subscribers across the district.

Q. Which areas are covered by the Garden Waste Collection Service?

A.The service is working hard to amend our collection routes so that we can reach as many households across the district as possible. To ensure your areas is considered in the expansion and to register your interest please join the register of interest.  

Q. How much does it cost to join the Garden Waste Collection Service?

A.The standard subscription fee is currently £52 to collect your garden waste in a brown wheeled bin and a one off £16 sign-up fee to recover the costs of delivery, repairs, and loan of the bin.

Q. Can I have additional bins?

A. Additional wheeled bins may be available at additional fee, please see our website for further fees and charges.  Wheeled bins purchased during the course of the subscription period will run for the same period as the original subscription.  Example.  Subscription sign-up July 2022; additional bin purchased Jan 2023 both bins will expire July 2022.

Q. Does this mean every household will receive a Garden Waste Bin?

A. The expansion means that we can now offer 15,000 subscriptions across the district but will not enable us to offer a bin to every household. The Register of Interest is open to all households to join and is supporting us to know which areas to expand into. For those households that are eligible for a bin as part of the expansion there may be a delay in being offered the opportunity to join the service until capacity allows on the property route.  We advise all residents interested in the service to sign up to the Register of Interest to assist with the expansion and avoid any further delays once space becomes available.

Q. When will I be able to join the Garden Waste Collection Service?

A.If you would like to be considered to join the Garden Waste Collection Service you must first join our register of interest list. This list is used to support the expansion areas and contact residents who are interested in subscribing to the collection service, once capacity allows on their particular route.  

Q. What should I do with my Garden Waste whilst I am on the register of interest list?

A.You can dispose of your garden waste at the HWRC or consider home composting.

Q. I have been on the register of interest list for some time. When am I likely to be offered a place on the Garden Waste Collection Service?

A.Introduction of the third refuse collection vehicle will allow us to increase our subscribers across routes.  We will do this using a targeted approach from the register of interest. Some areas of the district may receive more interest than others and it may not be possible to offer everyone on the register of interest list a subscription to the service. Each collection route works to a weighted capacity, and we will endeavour to ensure these routes are working at capacity to enable the maximum number of households the chance to subscribe.  If you have already registered, you do not need to do so again, there is no need to call or re-book as your details will already be included in our expansion plans. 

Q. How will I know I can join the Garden Waste Collection Service?

A.The Garden Waste Team contact residents using the details you provided when you joined the register of interest list. It is vital you provide accurate contact details and update the Garden Waste Team of any changes to your original entry by emailing

The Garden Waste Team aim to contact residents using email and provide you with a unique, time restricted, authorisation link offering you the opportunity to join the Garden Waste Collection Service.

If you do not have access to email you can still register your details on the register of interest list by visiting our website or by phoning our customer contact team. When a space then becomes available and you have been reached on the register of interest list the Garden Waste Team would then contact you by telephone or in writing.

Q. What happens if my unique link has expired?

A.The link is time sensitive and will expire if not used before the expiration date, to prevent your opportunity to join the scheme from being lost, please ensure you use your link within the set timescale as detailed in your email or letter. Failure to do so will result in you being removed from the list and you will have to register again.

In exceptional circumstances, please contact the Garden Waste Team at explaining any delay in taking up the offer.

Q. My area is not covered by the Garden Waste Collection Service, how can I dispose of my Garden Waste?

A.Whilst it may not be possible to offer a subscription garden waste can safely and legally be disposed of at the HWRC.

Q. Will my Garden Waste Collection Day change?

A.Changes may be made to the garden waste collection days to help make the rounds more efficient and environmentally sound.  A number of households may be affected by the changes, which come into effect over the summer month, no-one will miss a collection and all affected residents will be written to or emailed with details of the changes alongside social media updates.