South Holland's new provider Parkwood Leisure to focus on customer service and cleanliness

Posted on 1 March 2019

leisureParkwood Leisure is set to enhance facilities and services as it takes over operations at South Holland District Council's leisure centres today (March 1).

One of the UK's leading leisure management companies, Parkwood is now running Castle Sports Complex and Pool in Spalding and Peele Leisure Centre in Long Sutton after being awarded a five-year contract by the council.

As part of its plans to increase use of the centres and ensure activities are affordable, Parkwood will be freezing existing prices until April 2020.

"We're excited to be taking over and are committed to engaging with residents to fulfil our aim of helping communities to be happier and healthier," said Glen Hall, Parkwood's director of operations.

"We'll be investing in new equipment and broadening the current programme, while giving both centres an updated look and feel. Residents can be assured that we'll also be focusing on the basics such as high standards of service and cleanliness."

April will see the replacement of cardio vascular equipment at Castle Sports Complex gym with new running machines, bikes and cross trainers. Replacement bikes will also be provided at Peele Leisure Centre.

Virtual group cycling will be introduced to complement instructor-led sessions at Castle Sports Complex while the existing learn-to-swim programme will be enhanced with additional water safety teaching.

All activities will continue to be reviewed by Parkwood, which manages more than 90 facilities on behalf of councils and schools throughout England and Wales.

Councillor Gary Taylor, Portfolio Holder for Communities and Leisure, said he was delighted the council will now be working with Parkwood and looked forward to the future.

"Parkwood's commitment to 'getting back to basics' in terms of providing residents with high levels of cleanliness and customer service is very welcome and a positive step forward.

"The council will be working closely with Parkwood over the coming weeks, months and years to deliver what the residents of South Holland want - good leisure provision for everybody in the district."

Both centres will have dedicated website pages which can be accessed via