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Energy Prices - Council Tax Rebate

On 3 February 2022, the government announced a support package to help households with rising energy bills.

UPDATE:  We have issued almost 27,000 Council Tax Energy Rebate payments to households across South Holland that pay their Council Tax by Direct Debit. We are continuing to issue payments on a weekly basis.  Please allow 3 to 5 working days from issue for this to appear in your bank account.

We will shortly be writing to those households who do not pay their Council Tax by Direct Debit with further instruction.

Please be assured we aim to get these payments to you all as soon as we safely can do so.

The Council Tax Energy rebate is a £150 payment to residents living in a property in Council Tax bands A to D.  This amount is a one-off payment, and is not a loan.

The payment is to residents of properties occupied as main homes on 1 April 2022.  It will not apply to second homes or empty properties.

You can check your Council Tax band with the Valuation Office Agency (VOA). However, we would advise you not to contact the VOA to enquire about a band review, proposal or challenge specifically in order to become eligible for this payment.

Direct Debit payers: Most residents who pay their Council Tax by Direct Debit are starting to receive their payment. 
If you are not already a Direct Debit payer you can set up your Direct Debit online

Non-Direct Debit payers: If you do not pay your Council Tax by Direct Debit, we will contact you from June with details about how to claim your payment

Please note: The Government has given the Council until September to make all payments.

Our Customer Contact team is currently receiving very high levels of calls regarding the £150 Council Tax Energy Rebate. We have created a list of some of the most frequently asked questions to help give residents answers as easily as possible. Please only call our Customer Contact team if your query is not answered below.