First Contact

How we provide this service

First Contact, a service which allows people aged 60 and over to access a range of information and advice to help them stay safe and well in their home through one point of contact is supported by Lincolnshire County Council.

Email: firstcontact@lincolnshire.gov.uk


Address: First Contact
Customer Service Centre
Lincoln
LN5 7JN

What to do to get this service

Customers can fill in a simple checklist either attached to one of the First Contact leaflets, with a trained member of staff, or on the phone with a First Contact Central Coordinator based at the Council's Customer Service Centre, or online.

Once completed the checklist will generate referrals to the appropriate partner agency. The relevant agency will then contact the customer within 28 days to offer information and advice on services which may be available.

How much will it cost?

Whilst the information supplied will be free, for some services there may be a charge.

Telephone number for this service

01522 782172

Links to forms, leaflets and websites providing more information

First Contact has recently launched its website - www.firstcontact.org.uk.
The website offers a range of information from crime prevention to benefits and money;
it also includes an electronic version of the First Contact checklist.

Printed leaflets available providing more information

First Contact leaflets are available from many places within local communities such as local libraries and GP surgeries.

How do you rate this information / service?

Contact Details

If you have any queries about the information provided above, or require further information, please contact Customer Services on 01775 761161 or email info@sholland.gov.uk.