Council housing - nuisance/threatening behaviour
How we provide this service
We have listed below some of the different types of problems tenants may encounter. This service is supported by Housing, Operational.
What to do to get this service
Noise and Nuisances
Nuisance can be defined as behaviour or actions, which cause disruption, distress and/or interference to neighbours. In these cases the person/s causing the problem may have no intention of causing harm.
Examples could be:
? a 'one off' party
? barking dogs/failure to control dogs
? persistent playing of loud music
? repeated disturbances at night
? children causing disturbance or damage in communal areas.
What should you do?
? try talking to the person causing the nuisance - they may not be aware they are causing a problem
? if this action is not successful - contact the Council
? give clear details of the complaint with names and addresses of the people causing the problem
What the Council will do
? we will write to the tenant causing the problem, we will not reveal your identity
? if the problems continue we will issue diary sheets for you to record the incidents
? on receipt of the completed diary sheets we will visit the tenant causing the problem and/or yourself depending on the evidence supplied on the diary sheets
? if the nuisance continues and sufficient evidence is available the Council will decide an appropriate course of action
? in some instances we may involve other agencies such as Social Services or the Mediation Service - in extreme cases we will take legal action
? if there is no breach of tenancy conditions and we are unable to resolve the situation we will give advice on alternative courses of action available to you.
Harassment
Harassment can be defined as someone deliberately inflicting fear, violence or aggression on another person or group because of their race, gender, sexual orientation or disability. The problem must fall under these categories as harassment of this type is a criminal offence.
What should you do?
? contact the Police and get a crimelog number.
? contact the Council giving full details of harassment.
What the council will do
? we will arrange to meet you and provide you with diary sheets
? we will then contact the tenant who is harassing you
? if the problem continues and there is sufficient evidence available the Council will take legal action.
Anti-Social Behaviour
The definition of 'Anti-Social behaviour' is rarely straightforward; what constitutes a nuisance or annoyance to one person may be of little concern to another. The Council therefore feels it is more appropriate to define anti-social behaviour as events on estates such as those involving criminal behaviour, drug dealing and unprovoked assault. This is not a comprehensive list but gives an indication of the type of behaviour within this category.
What should you do?
? contact the Council giving details of the events
? if you have suffered physical assault or damage to your property you should contact the Police immediately
? if the Police have been involved make a note of the log number as this may be needed to provide evidence
? keep diary sheets and make an accurate record of events
? you may be required to attend Court and give evidence.
What the Council will do
? we will write to the tenant causing the problem, we will not reveal your identity
? liaise with the Police if appropriate
? issue diary sheets and monitor the situation
? in extreme cases of intimidation we may employ professional witnesses
? if there is sufficient evidence the Council will take action either under Housing Legislation or the Crime and Disorder Act 1998
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Contact Details
If you have any queries about the information provided above, or require further information, please contact Customer Services on 01775 761161 or email info@sholland.gov.uk.
