Contract Management
How we provide this service
Contract management is supported by Property Services, Property.
The Council lets several contracts a year in order to carry out the work needed to keep our assets in good repair and endeavours to manage them successfully. Some of the key points involved in managing these contracts are:
Monitoring
Once appointed the contractor is monitored throughout the contract period, and is subject to several performance reviews.
Quality
The contractor must ensure that quality and performance stated in the tender documents are maintained (or improved) throughout the contract period.
Dealing with Problems
The Officer of the Council responsible for the administration of the contract will be notified by users of any instances when the suppliers performance does not meet the required levels and these will be recorded for future contract reviews (unless the incident is serious enough to require immediate action).
Examples of these are:
- Failure to deliver in accordance with the specification of the tender documents and the end user
- Poor administration of the contract, eg. inability to invoice at the contract rates
- Inability to supply monitoring information when requested etc.
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Contact Details
If you have any queries about the information provided above, or require further information, please contact Customer Services on 01775 761161 or email info@sholland.gov.uk.
