Repairs - emergency out of hours repairs

How we provide this service

Out of hours emergency housing repairs is supported by Housing & Property Service Unit, Construction Services.

What is an Out of Hours Emergency Repair?

Generally something that, if not dealt with before the next period of normal working hours, would:

- be dangerous to people or make the property unsafe or insecure
- cause damage or further damage to the property
- create unreasonable risk, suffering or difficulty.

Examples include:

- complete failure of electricity supply;
- leaking supply pipes (not waste pipes);
- property insecure;
- making safe dangerous structures;
- no heating or hot water (between 31 October and 1 April);
- total or partial loss of gas supply;
- total or partial loss of water supply;
- forced entry to property.

What to do to get this service

During office hours you can report emergency repairs to us in the usual way. Outside normal office hours you will need to ring the emergency repairs out of hours call centre on 01522 782235. (You can still ring the council's main number on 01775 761161 but instead of being diverted you will hear a message asking you to ring the call centre). The call centre will take details of your query and will deal with Emergency Calls only. If your call turns out not to be an emergency and we have to attend, we may recharge you.

We try to attend emergencies within 24 hours providing we can gain access to your home. Sometimes we will do a temporary repair and come back to you later to complete the job.

Links to forms, leaflets and websites providing more information

Reporting repairs (PDF)

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Contact Details

If you have any queries about the information provided above, or require further information, please contact Customer Services on 01775 761161 or email info@sholland.gov.uk.

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