Repairs - emergency out of hours repairs
How we provide this service
Out of hours emergency housing repairs is supported by Housing, Operational.
What is an Out of Hours Emergency Repair?
Generally one, which if not dealt with before the next period of normal working hours would:
be dangerous to people or make the property unsafe or insecurecause damage or further damage to the property
create unreasonable risk, suffering or difficulty.
Examples include:
complete failure of electricity supply
leaking supply pipes (not waste pipes)
property insecure
making safe dangerous structures
no heating or hot water (between 31 October and 1 April)
total or partial loss of gas supply
total or partial loss of water supply
forced entry to property.
If in doubt please have a look at Reporting your Repairs.
What to do to get this service
During office hours you can report emergency repairs to us in the usual way. Outside normal office hours you will need to ring the emergency repairs out of hours call centre on 01476 578996. (You can still ring the council's main number on 01775 761161 but instead of being diverted you will hear a meessage asking you to ring the call centre). The call centre will take details of your query and will deal with Emergency Calls only. If your call turns out not to be an emergency and we have to attend, we may recharge you.
We try to attend emergencies within 24 hours providing we can gain access to your home. Sometimes we will do a temporary repair and come back to you later to complete the job.
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Contact Details
If you have any queries about the information provided above, or require further information, please contact Customer Services on 01775 761161 or email info@sholland.gov.uk.
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