Repairs - council property
How we provide this service
Information about responsive repairs is supported by Housing & Property Service Unit, Construction Services.
We aim to provide a comprehensive repair service for all our Council housing. All day to day repairs are carried out by our Construction Services unit based in Spalding.
The responsibility for looking after your home is a joint one.
What to do to get this service
If you need to have a repair carried out at your home you can call in, telephone, email or write to us.
When you report a repair you will need to let us have:
- your full address;
- as much information about the repair as you can give;
- access details, including a contact telephone number.
Lincs PE11 2XE
Telephone: 01775 761161
Out of hours emergency contact telephone number: 01775 761161
How long will the whole process take?
This depends on the kind of repair you have asked for. Repairs are given a priority depending on the type of work that is needed - some repairs must take a higher priority than others, especially where health and safety is concerned. The repair categories are:
Priority 1 - emergency repairs, attend within 2 hours
Priority 2 - emergency repairs, attend within 8 hours
Priority 3 - urgent repairs, to be completed within 3 working days
Priority 4 - urgent repairs, to be completed within 5 working days
Priority 5 - routine repairs, to be completed within 20 working days
Priority 6 - void property repairs, assessed on an individual property basis.
Links to forms, leaflets and websites providing more information
Reporting repairs (PDF)
How do you rate this information / service?
If you have any queries about the information provided above, or require further information, please contact Customer Services on 01775 761161 or email firstname.lastname@example.org.