Housing rents - payments and collection
How we provide this service
The collection, accounting and recovery of all Council house rents, council garage/garage plot rents and overpaid housing benefit charges is supported by Housing & Property Service Unit, Housing Operational.
Current rent is debited to your account weekly and balanced fortnightly. Your full fortnights rent actually becomes due on the first Monday of the fortnightly period. The correct balance on your account is therefore only shown in the second week of the period.
Fax: 01775 723496
What to do to get this service
We want to make it as easy as possible for you to pay your rent. The following methods are available:
- in person at our offices in Priory Road, Spalding
- by Direct Debit direct from your bank/building society
- by post using cheques or postal orders - please do not send cash through the post
- by pay by phone or pay online (debit cards only).
You can contact Customer Services to find out:
- how much rent you need to pay
- about refunds of overpaid rent
- about outstanding arrears - current and former
- how to make an agreement to pay current rent and arrears.
Call Customer Services on 01775 761161.
How long will I have to wait for a response?
How long will the whole process take?
Immediate - except rent refunds which may take 10 to 14 days from request to receipt.
Q. What happens if I have trouble paying my rent?
A. You need to contact us immediately so that we can help you. We will be able to give you advice about any benefits you may be entitled to claim. We can also help you to make arrangements with us to pay off your rent arrears by an agreed amount each week.
Q. Will you tell me if my rent goes up?
A. Council house rents and charges are reviewed every year. We will write and tell you about any increase in your rent at least 4 weeks before it is introduced.
Q. Why have you served me with a Notice of Intention to Seek Possession?
A. Because you have failed to make or keep to an agreement to pay your rent plus arrears by regular instalments.
Q. How is my rent calculated?
A. To calculate your rent, we use a formula that takes into account all of the following:
- national average rents for Local Authority properties
- local property values (estimated in January 1999)
- national property values (estimated at January 1999)
- local average earnings (East Midlands District)
- national average earnings
- number of bedrooms
- current rent at April 2000 (old points calculation method)
- number of years left to achieve 'Target Rent' by April 2011.
- used in formula to calculate 'Target Rent'.
Q. The County Court has notified me that I am going to be evicted, what can I do to stop the eviction?
A. You need to clear your rent account in full.
How do you rate this information / service?
If you have any queries about the information provided above, or require further information, please contact Customer Services on 01775 761161 or email firstname.lastname@example.org.