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Homelessness



How we provide this service

You should contact the Housing Advice Team as soon as possible if you are homeless or threatened with homelessness.

Our first priority is to try and prevent people becoming homeless. Housing advice is available to everyone.

If you need help or know someone sleeping rough in Lincolnshire, call Framework's Street Outreach Team on 0800 066 5365. No-one should have to sleep rough.

Housing Options

Our main duties are helping people avoid becoming homeless by giving advice and assistance about available housing options.

The 1996 Housing Act (as amended by the 2002 Homelessness Act) sets out the legal obligations a local authority has towards certain people who are homeless.

These Acts determine the amount of help we are able to offer depending on:

  • how you became homeless;
  • if you’re eligible for assistance (most people who live permanently in the UK are eligible for assistance);
  • if you’re in priority need e.g. have dependent children or have become homeless due to a house fire.

If you are found to be legally homeless, eligible and believed to be in priority need, then the council has a duty to house you in temporary accommodation while it assesses whether you have made yourself homeless and where you have established a local connection.

If the Council does not have a duty to house you temporarily, we will continue to provide advice and may be able to help you with finances needed to access private rented housing.

What to do to get this service

Advisors are available at the Council Offices between Monday and Thursday, 8:30am to 12pm / 2pm to 4:30pm, and Friday, 8:30am to 12pm / 2pm to 4pm. Appointments are not needed and we aim to see customers as soon as possible. In an emergency, outside of office hours you can ring 01775 761161 and you will be re-directed to the out of hours emergency service.

Links to forms, leaflets and websites providing more information

Printed leaflets available providing more information

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Contact Details

If you have any queries about the information provided above, or require further information, please contact Customer Services on 01775 761161 or email info@sholland.gov.uk.

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Contact Us



telephone: 01775 761161
email: info@sholland.gov.uk

Council Offices
Priory Road, Spalding
PE11 2XE

Offices open Mon to Fri:
Mon:8.30am - 5.15pm*
Tue:8.30am - 5.15pm*
Wed:9.00am - 5.15pm*
Thu:8.30am - 5.15pm*
Fri:8.30am - 4.45pm
* payment office closes 4.45pm


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While every care has been taken in the compilation of this information, South Holland District Council will not be held responsible for any loss, damage or inconvenience caused as a result of inaccuracy or error within these pages. The Council does not endorse any external linked sites and is not responsible for their content.