SHDC Website Survey

Q1 *

	What is the purpose of your visit to the website today?
		Benefits information
		Council Tax
		Housing information
		Make a payment
		Read news
		Just browsing
		Planning information
		Refuse / recycling information
		Contact SHDC
		Look for jobs
		Look for local events
		Request a service
		Other

Q1a

	Please write in the reason for your visit.

Usage

Q2 *

	Were you able to find the information you wanted?
	Yes	Partially (but sufficient for purpose)	Partially (but required direct contact)	No

Q2a

	What were you looking for?

Q3 *

	How often do you visit the South Holland District Council Website?
	This is my first visit	At least once a week	At least once a month
	At least once every six months	Rarely

Navigation

Q4 *

	When looking for information on this site, do you prefer to use ...
	The website search box	Search Box Menu
	The menus on the left hand side
	Both the search box and the menus

Q5 *

	How easy or difficult is it to find your way around the SHDC website?
	Very easy	Easy	Neither easy nor difficult
	Difficult	Very difficult

Q5a

	What is the main difficulty?

Q6 *

	Do you use the search facility?
	Yes	No

Q6a

	Is there anything you dislike about the search facility?

Content

Q7 *

	In general do you think the information provided on the website is...
	Easy to understand	Yes	No
	Well written	Yes	No
	Hard to wade through	Yes	No
	Contradicts itself	Yes	No
	Full or jargon	Yes	No
	Out of date	Yes	No

Q8 *

	Do you like or dislike the following website features?
	Online forms (Do it online)	Like	Neither like nor dislike	Dislike	Never used
	Online mapping	Like	Neither like nor dislike	Dislike	Never used
	My Collections (Refuse Collection Days)	Like	Neither like nor dislike	Dislike	Never used
	My Lincolnshire (useful local information)	Like	Neither like nor dislike	Dislike	Never used
	What's on	Like	Neither like nor dislike	Dislike	Never used
	News / Notices	Like	Neither like nor dislike	Dislike	Never used
	A-Z	Like	Neither like nor dislike	Dislike	Never used
	Hear this page (Listen)	Like	Neither like nor dislike	Dislike	Never used
	Payment service	Like	Neither like nor dislike	Dislike	Never used
	Focus on	Like	Neither like nor dislike	Dislike	Never used
	Contact us	Like	Neither like nor dislike	Dislike	Never used
	eAlerts	Like	Neither like nor dislike	Dislike	Never used
	Planning search	Like	Neither like nor dislike	Dislike	Never used

Q8.1

	What do you specifically dislike about the online forms?

Q8.2

	What do you specifically dislike about the online mapping facility?

Q8.3

	What do you specifically dislike about the My collections facility?

Q8.4

	What do you specifically dislike about My Lincolnshire?

Q8.5

	What do you specifically dislike about the What's on facility?

Q8.6

	What do you specifically dislike about the News/Notices facility?

Q8.7

	What do you specifically dislike about the A-Z?

Q8.8

	What do you specifically dislike about the Hear (listen) to this page facility?

Q8.9

	What do you specifically dislike about the payment service?

Q8.10

	What do you specifically dislike about the Focus on service?

Q8.11

	What do you specifically dislike about the Contact us service?

Q8.12

	What do you specifically dislike about the eAlerts service?

Q8.13

	What do you specifically dislike about the Planning search service?

Q9

	Are there any additional features or improvements to features you would like to see on this site?

Accessibility

Q10

	Do you use any additional tools or software to view this site?
		Screen reader
		Magnification tool
		Braille Display
		Voice Activated
		Switch Access
		Translation Software
		Other

Q10a

	Please write in the additional tool or software you use to view the SHDC website.

Website design

Q11 *

	Do you like or dislike the following aspects of the website...
	Colour scheme	Like	Neither like nor dislike	Dislike
	Page layout	Like	Neither like nor dislike	Dislike
	Use of images	Like	Neither like nor dislike	Dislike
	General appearance	Like	Neither like nor dislike	Dislike

Q11.1

	What do you dislike about the colour scheme?

Q11.2

	What do you dislike about the page layout?

Q11.3

	What do you dislike about the use of images?

Q11.4

	What do you dislike about the general appearance?

Q12

	Do you have any suggestions which would help us to improve the design of the SHDC website?

Website overall

Q13 *

	Have you experienced any problems using the SHDC website?
	Yes	No

Q13a

	Please give details.

Q14 *

	Overall, how satisfied are you with your website visit today?
	Very satisfied	Fairly satisfied	Neither satisfied nor dissatisfied
	Fairly dissatisfied	Very dissatisfied

Q15

	Do you have any further suggestions or comments which may help us to improve the SHDC website?

Your use of social networking tools

Q16

	Do you use any of the following services? (tick all that apply)
		Twitter
		Facebook
		Flickr
		YouTube
		Blogger
		Other (please tick and indicate below)
	Please write in the additional social networking application(s) you use.

Future consultation

Q17 *

	Would you like to be involved in a discussion group or future consultation about the SHDC website?
	Yes	No

Q17a

	Please provide your name and contact details (email address and phone number as a minimum).

About You

We have been asking the following questions for some time now because we are committed to providing fair and equal access to services. We have a duty to make sure our services do not discriminate. Answering these questions is optional. However, we would be grateful if you could answer as many of these questions as you can because the answers will help us to monitor fairness and equality. All personal information will be completely confidential and held in accordance with the Data Protection Act 1998.

Q18

	Are you male or female?
	Male	Female

Q19

	Which of the following age bands do you fall into?.
	Under 16	16-24	25-34	35-44	45-54	55-64	65-74	Over 75

Q20

	Do you consider that you have a disability under the Disability Discrimination Act definition? A disability according to the Act is "A physical or mental impairment which has a substantial and long-term adverse effect on his or her ability to carry out normal day to day activities". Long-term under the act means more than 12 months.
	Yes	No

Q21

	To which of these ethnic groups do you belong?
		Do not wish to answer
		White British
		White Irish
		Any other White background
		Black or Black British Caribbean
		Black or Black British African
		Any other Black background
		Mixed White and Black Caribbean
		Mixed White and Black African
		Mixed White and Asian
		Any other Mixed background
		Asian or Asian British Indian
		Asian or Asian British Pakistani
		Asian or Asian British Bangladeshi
		Any other Asian Background
		Chinese
		Travellers
		Gypsy or Romany
		Any other background

Q21a

	Please write in your ethnic background.

Q22

	What is your nationality?

Q23

	What is your religion or belief?
		Do not wish to answer
		No religion
		Buddhist
		Christian (includes Church of England, Catholic, Protestant and so on)
		Hindu
		Jewish
		Muslim
		Sikh
		Other

Q23a

	Please write in your religion or belief.

Q24

	What is your sexual orientation?
		Do not wish to answer
		Bisexual
		Gay
		Heterosexual
		Lesbian

Thank you for taking the time to complete this questionnaire.