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New Customer Contact Team service

South Holland District Council's Customer Contact team is changing the way that it offers face to face support with Housing Benefit and Council Tax Support claims to residents.

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To improve the customer service the council provides, the service will be operated on an appointment-only basis, allowing the team to deal with customers more efficiently.

The new system will start from September 5 and will be gradually phased in over the following weeks, with our Customer Engagement Assistants at Priory Road on hand to offer support.

Appointments will be offered in 45 and 30 minute slots during office hours between Monday and Friday.

The team can still be contacted by telephone and customers can hand in any documents relating to benefit claims at reception at Priory Road as well as through the post.

Cllr Colin Johnson, South Holland District Council's Portfolio Holder for Governance and Customer, said: "The Revenues and Benefit team prides itself on giving quality support to residents and to enable this to continue we feel that an appointment-based system is the best way forward.

"The new system will give the team more time to exclusively help residents and cut down waiting times, resulting in an improved service."

The team is able to offer support on a range of issues including making new benefits claims and registering a change of circumstance. The service is free of charge and completely confidential. 

To arrange an appointment or for benefits advice over the phone call 01775 761161.

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