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Housing Benefit Appeals

What to do if you think your Housing Benefit decision is wrong.

Asking for us to look again at the decision (a reconsideration)

If you want us to look at the decision again, you must get in touch with us, in writing, within one month of the date shown on your decision letter.

There may be special circumstances as to why you did not contact us within one month. If so, you must tell us about the special circumstances.

Appealing against a housing benefit decision

If you have already asked for an explanation, or for us to look at the decision again (reconsideration), you can still appeal.

An appeal can be made at any time within one month of the date shown on your decision letter or reconsideration letter. There may be special circumstances as to why you did not contact us within one month. If so, you must tell us what the special circumstances are.

To appeal against a decision, you must write to us saying which decision you are appealing against and give your reasons. If we are unable to change the decision to your advantage, your appeal will be heard by an independent tribunal administered by the Tribunals Service.

Please remember that you must contact us in writing within one month of the date shown on the decision letter / reconsideration letter, or we may not be able to consider your appeal. An appeal may be considered outside this time limit if there are special circumstances, but there is an absolute time limit of 13 months from the date of the original decision.

Further information on this service

To find out more about the appeals process please go to HM Courts and Tribunals Service website.

If you want to appeal against a decision against your Council Tax Support, you need to follow the Council Tax Appeals Appeals procedure.  Council Tax Support appeals are dealt with by the Valuation Tribunal Service, which is a different independent body to the Tribunal Service.

Frequently Asked Questions

Who can appeal against a Housing Benefit decision?

A person affected can appeal against a Housing Benefit decision.

This could be:

  • the person who has claimed Housing Benefit;
  • the person that we decide to recover an overpayment from;
  • someone acting as a receiver appointed by the Court of Protection;
  • a person with power of attorney;
  • a person appointed by the authority to act for the claimant.

How long will I have to wait for a response?

We aim to provide written explanations and reconsideration's within one month of receiving the request.

We aim to submit Housing Benefit appeals to the Tribunal Service within one month of receiving the appeal. The Tribunal Service may take up to 3 months to contact you with a decision or a date for the Tribunal hearing.

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